- Sydney preferred
- $70,000 – $80,000
- Full-time ongoing
Applications close Friday 20 March.
Our organisation
Reconciliation Australia is an independent, national, not-for-profit organisation promoting and facilitating reconciliation by building relationships, respect and trust between the wider Australian community and Aboriginal and Torres Strait Islander peoples. Our vision is for a just, equitable and reconciled Australia.
The role
The Officer (Development) works closely with the RAP Program Manager (Development) and the broader team to grow the size and impact of the program by providing efficient and effective service delivery to new and existing RAP partners. The role has a strong customer service focus and oversees systems and processes which support the team.
About you
You thrive in a supportive team environment and are passionate about the vision of Reconciliation Australia. You bring a growth mindset to your work and are committed to ongoing improvement.
You are an effective communicator with the ability to deal with multiple stakeholders at all levels and across an array of sectors including government, corporates, small to medium businesses and not-for-profit organisations. You are highly organised, responsive and work collaboratively with your fellow team members while juggling competing demands in a fast-paced environment.
Selection criteria
Read through the selection criteria below. Please address these in a cover letter that demonstrates your skills and experience and how they would relate to our work. More information is available in the position description.
Essential
- Understanding and awareness of Aboriginal and Torres Strait Islander peoples, cultures and issues, and demonstrated ability to engage key Aboriginal and Torres Strait Islander stakeholders in the work of Reconciliation Australia.
- Demonstrated ability to liaise effectively and build productive relationships with a wide range of stakeholders.
- Strong stakeholder management skills demonstrated by experience in a customer service or similar role.
- Demonstrated analytical and problem-solving skills.
- Proven time management and organisational skills to successfully meet deadlines in a fast-paced environment.
- Excellent written and oral communication skills, including willingness to deliver presentations to key stakeholders.
- Demonstrated interpersonal skills with an ability to work collaboratively in a team environment.
Desirable
- Demonstrated experience managing customer relationships, including responding to and triaging ticket and call requests through structured systems and processes.
- Proven experience using Salesforce or a comparable Customer Relationship Management (CRM) system.
- Professional experience working within corporate, government, education, or not-for-profit sectors.
- Experience of being involved in the development and implementation of Reconciliation Action Plans or delivery of programs that focus on Aboriginal and/or Torres Strait Islander specific requirements.
Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
Applicants for this position should have valid working rights for Australia.
Salary
The salary range for this role is $70,000 – $80,000 + superannuation (inclusive of 17.5% leave loading), dependent on experience and qualifications.
How to apply
Email [email protected] your:
- CV
- Cover letter addressing the selection criteria set out in the position description, quoting reference RAP Officer, Development
- Completed Reconciliation Australia cover sheet
